
Incident Response Coordinator
2 days ago
We are seeking a highly skilled Incident Response Coordinator to support our incident management team. This role involves ensuring accurate incident information, producing concise summaries and event logs, and coordinating communications across incident stakeholders.
This position requires close collaboration with the Incident Manager to guarantee that incident information is precise and up-to-date. The coordinator will craft high-quality summaries and key event log details, publishing them in our Major Incident Reporting Application (MIRA) OneNotify system.
- Main Responsibilities:
- Collaborate with the Incident Manager to maintain accurate incident data
- Develop comprehensive summaries and event logs for incident documentation
- Publish notifications and track escalation status using MIRA OneNotify
- Monitor intake channels and event-tracking platforms for team awareness
- Accept trouble ticket assignments and perform initial impact assessment
- Update the Major Incident Record (MIR) with key incident information
- Publish internal and external notifications on schedule
A minimum of 1-2 years of experience in a related field is required for this position. Strong communication and teamwork skills are essential.
BenefitsWe offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
About UsWe are a leading provider of innovative solutions in the IT sector, committed to delivering exceptional customer experiences.
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