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Digital Transformation Consultant Manila

2 weeks ago

Manila, National Capital Region, Philippines WalkMe Full time
Job Description

We are seeking a highly motivated and skilled Digital Transformation Consultant to join our team in Manila. As a key member of our implementation team, you will be responsible for designing, building, and implementing interactive experiences for our customers to drive business impact.

Main Responsibilities
  • Design and Build WalkMe Solutions: Collaborate with customers to understand their business objectives, pain points, and end-user needs. Develop and implement tailored WalkMe solutions that enhance the user experience across multiple websites and platforms.
  • Consultation and Project Management: Work closely with customer application owners to provide expert advice and recommend WalkMe solutions that align with their goals and improve user experiences. Lead end-to-end WalkMe projects, collaborating with customers, internal stakeholders, and the development team to ensure successful delivery within scope, timeline, and budget.
  • Data Analysis and Knowledge Transfer: Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications.

Requirements

  • Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
  • Strong understanding of user behavior and how to improve user engagement through WalkMe.
  • Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
  • Excellent communication and collaboration skills, with the ability to work effectively in a team environment.