Remote Home-based Customer Service Professional
1 day ago
This is an excellent opportunity for individuals to work from the comfort of their own homes, providing exceptional customer service to our valued customers.
About the Role:- As a Work-from-Home Customer Support Representative, you will be the first point of contact for our customers' queries, which include order and product questions, payment matters, and website guidance.
- Providing timely and effective support to customers through various communication channels, including phone, email, and live chat.
- Resolving technical issues related to Amazon's website, Prime services, and digital devices (Echo, Kindle, etc.).
- Gathering intelligence to prevent potential issues impacting customer experience and delivery performance.
- Bachelor's degree in a related field or equivalent experience.
- Excellent communication and interpersonal skills.
- Ability to work independently with minimal supervision.
- Basic computer skills and knowledge of Microsoft Office applications.
- Reliable broadband connection and dedicated office space.
- Competitive monthly salary.
- Opportunities for on-the-job learning and growth.
- Flexible working hours with variable shifts over a 40-hour week from Monday to Sunday.
- Training to develop problem-solving skills for customer support.
- Equipment provided by us: desktop computer, UPS or power supply, and headset.
- Lifestyle benefits and other perks.
- No script or memorized dialogues; you are encouraged to bring your personality to customer interactions.
- A noise- and hazard-free environment is required.
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