Retail Operations Manager

5 days ago


Manila, National Capital Region, Philippines CHAGEE Philippines Full time
About the Job

CHAGEE Philippines is seeking a highly skilled and experienced Retail Operations Manager to oversee the day-to-day operations of its stores. This senior-level role requires strong leadership and interpersonal skills, with the ability to motivate and inspire a team.

The ideal candidate will have a minimum of 2 years of experience in retail management, preferably in the Food and Beverage (F&B) industry. They will be responsible for ensuring that all customers receive excellent service, maintaining high standards of cleanliness and presentation of store, and managing inventory levels.

Key Responsibilities:

  • Oversight of day-to-day store operations, including opening and closing procedures, staffing, and compliance with company policies and procedures.
  • Recruitment, training, and supervision of store staff, providing ongoing coaching and feedback to ensure a positive and productive work environment.
  • Management of inventory levels, conduct regular stock counts, and place orders for raw materials, ingredients, supplies, and merchandise.
  • Maintenance of high standards of product quality and consistency, overseeing the preparation and presentation of beverages, and ensuring adherence to recipes and standards.
  • Monitoring of store expenses, including labor costs, cost of goods sold, and overhead expenses, developing and implementing strategies to maximize profitability and achieve store targets.
  • Collaboration with the marketing team to develop and implement marketing strategies and promotional campaigns to drive traffic and increase sales.

Requirements:

  • Diploma in Business Administration, Hospital Management, or related field (not mandatory but an advantage).
  • Minimum 2 years of experience in retail management, preferably in the F&B industry.
  • Strong leadership and interpersonal skills, with the ability to motivate and inspire a team.
  • Excellent communication and customer service skills.
  • Proficiency in Microsoft Office and POS systems, with a good learning attitude for new systems.


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