
Chief Client Relationship Manager
7 days ago
We're looking for a Client Growth Specialist to develop and maintain long-lasting client relationships, driving trust, value, and security in today's digital world.
This role offers international exposure, strengthened client connections, and contribution to the growing cybersecurity space while providing the flexibility of working from home.
Key Responsibilities:- Client Onboarding & Handoff: Send initial setup forms and gather required client information. Schedule and host kickoff meetings with clients and delivery teams. Ensure smooth transition from Sales to Delivery with all relevant details captured. Establish clear success metrics and onboarding milestones.
- Ongoing Relationship Management: Serve as the primary post-sale contact for assigned clients. Conduct regular check-ins to review progress, address issues, and share updates. Track and report on defined customer health metrics (to be developed with leadership). Proactively identify and address risks to ensure a positive customer experience. Own the renewal process for assigned accounts, ensuring timely completion. Collaborate with Sales on expansion opportunities or complex negotiations.
- Advocacy & Marketing Support: Identify and develop client case studies after successful engagements. Coordinate with clients for PR and joint marketing opportunities. Encourage and guide customers to submit reviews on key industry portals.
- Feedback & Insights: Collect customer feedback and relay actionable insights to internal teams. Act as the voice of the customer in product and service discussions. Recommend process improvements based on recurring client needs or challenges.
- 5+ years in client success, account management, or client-facing roles in B2B environments.
- Strong communication and relationship-building skills.
- Proven ability to manage multiple accounts and priorities.
- Experience driving renewals and customer advocacy programs.
- Familiarity with Asana, Slack, and Zoho is a plus.
- Experience in cybersecurity, IT, or compliance is a plus.
- Familiarity with CRM and customer success platforms is a plus.
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