Senior IT Service Management Specialist

3 days ago


Manila, National Capital Region, Philippines Nexus Recruitment Group Full time
Job Overview

Nexus Recruitment Group is seeking a highly skilled IT Service Management Specialist to join our team. The successful candidate will be responsible for designing, implementing, and managing ServiceNow IT service management solutions for our clients.

The ideal candidate will have extensive experience in IT service management, ServiceNow, and SAP technologies, as well as excellent communication and project management skills.

  • This role involves working closely with our clients to understand their IT service management requirements and developing tailored solutions that meet their needs.
  • You will be responsible for leading project teams, defining project objectives, and ensuring successful project delivery.

Key Responsibilities:

  • Define project objectives, project plan, and quality control throughout the project lifecycle.
  • Apply subject matter expertise to identify, develop, and implement techniques to improve engagement productivity, increase efficiencies, mitigate risks, resolve issues, and optimize cost savings and efficiencies for the client.
  • Plan for different project phases across Blueprinting, UT/SIT, UAT, Cut Over, Go-Live, and Post Go-Live support.
  • SAP CO - Product Costing experience is required.
  • Collaborate with supply chain consultants and set up transfer pricing, revenue recognition, automatic account determination, reconciliation, and adjustments.
  • Lead and provide inputs for integration aspects across other project modules, data migration, change management, cut over, etc.
  • Lead blueprint workshops, suggesting SAP recommended processes and practices for the industry, and specifications for reports/interfaces/forms for business users.
  • Work with client stakeholders to develop functional specifications for developments.
  • Perform configuration based on blueprint, conduct unit tests, and system integration tests.
  • Lead User Acceptance Testing with consultants and clients and complete issue resolution.
  • Prepare training documentation and conduct Train-the-Trainer sessions to Key Users and business process owners.
  • Facilitate change management, guiding both Customer and teams, and initiating necessary support and resources.

Required Skills and Qualifications:

  • Graduate of Bachelor of Science in Information Technology or related courses.
  • At least 4 years of experience in SAP FICO with at least 3 or more full project lifecycles of SAP S/4 HANA implementation.
  • Must also have SAP ABAP capabilities.
  • Able to lead the module in large-scale implementations.
  • Has certifications and training in SAP S/4 HANA.
  • Experience in S/4 HANA sales and delivery with a minimum of three S/4 HANA projects.
  • Hands-on experience with SAP cloud products and product strategy.
  • Experience with data management tools, training, and testing tools.
  • Good interpersonal and communication skills; must demonstrate collaboration and teamwork, be innovative, and constantly seek improvement.
  • Good analytical, communication, interpersonal, and presentation skills.


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