Key Player

1 day ago

Mabalacat, Central Luzon, Philippines beBeeExpertise Full time ₱1,200,000 - ₱1,480,000

Project Expertise



Job Summary:

As a Project Expert, you will play a pivotal role in leading initiatives within the Global Customer Care space. This position is ideal for a hands-on professional who thrives in cross-functional environments and is equally comfortable working with business users, IT teams, and developers. You will bring expertise in Agile project methodologies and a strong understanding of customer care processes and workflows.

  • Lead Project Execution: Manage the end-to-end execution of customer care projects, ensuring alignment with business goals and timely delivery.
  • Translate Requirements into Deliverables: Serve as a bridge between business users and cross-functional partners by capturing detailed requirements and translating them into standardized documentation and actionable user stories.
  • Document and Improve Processes: Collaborate with subject matter experts and stakeholders to document business processes, identify gaps, and propose effective solutions.
  • Facilitate Agile Practices: Lead project teams using Agile methodologies, including managing Kanban or Scrum boards and facilitating ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
  • Presents Project Updates: Deliver project updates and product demonstrations to stakeholders as needed to maintain transparency and alignment.
  • Manage Project Planning: Develop and maintain level of effort estimates, status updates, milestones, schedules, budgets, and resource allocation to ensure successful execution.
  • Track Progress with Agile Tools: Monitor project progress using Agile project management tools (e.g., Jira), ensuring deliverables meet quality and timeline expectations.
  • Maintain Project Documentation: Create and manage key project artifacts, including charters, roadmaps, requirements, test plans, and user acceptance criteria.
  • Support Enhancements and Improvements: Contribute to system enhancements and process improvement initiatives that drive efficiency and effectiveness.
  • Ensure Stakeholder Alignment: Maintain strong communication and alignment with stakeholders throughout the project lifecycle.

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