Enhance Business Performance as a Team Leader

12 hours ago

Mabalacat, Central Luzon, Philippines beBeeLeadership Full time ₱1,200,000 - ₱1,500,000
Job Title: Team Leader

We are seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for managing the performance of your team members, ensuring that they have the skills and resources needed to excel in their roles.

The ideal candidate will have at least 2 years of experience as a Team Leader or Team Manager in a BPO setup with banking and financial - collections background. You will be able to work in a fast-paced environment, be proactive in developing trust and professional rapport with employees and team members, and work as a team-player.

You will also be required to have strong analytical skills, be able to interpret data, identify trends, and make suggestions for improvements. Additionally, you will need to have strong verbal and written communication skills, be able to communicate in a clear, constructive, and professional manner.

If you are a motivated and results-driven individual who is passionate about leadership and teamwork, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Managing Team Performance: Improve team performance on Customer Experience metrics (Resolution and CSAT) through call listening, behavioral coaching and setting effective action plans.
  • Client Advocate: Address team attendance and attrition through relationship building and removing barriers that affect People Metrics.
Requirements:
  • At least 2 years of experience as a Team Leader/Team Manager in a BPO setup with banking and financial - collections background.
  • Be able to work in MS Office.
  • Be able to work in a fast-paced environment.
  • Be pro-active in developing trust and professional rapport with employees and team members; work as a team-player.
  • Have strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements.
  • Have strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

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