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Strategic Quality Leader
2 weeks ago
Afni Philippines, Inc. is a global innovative company that puts people first. We're hiring an Experience Excellence Manager to lead with strategy, enhance performance, and ensure operational excellence. As a leader in our team, you'll have the opportunity to make a significant impact on our customers' experience.
Your Role & Impact:
- You will be responsible for driving consistent Quality Delivery across multiple sites for the program.
- You will own and execute Global Initiatives & Projects such as Quality Framework Deployment, standardizing Quality Practices, common Governance, metrics reporting etc.
- You will be the Primary Quality SPOC for Client to ensure consistent communication and expectations for quality
- You will provide strategic guidance to each country's Quality Managers
- You will mentor and develop new and existing Quality Managers
- You will help make decisions that will lead to improvement in Quality processes
What We're Looking For:
- Must be Graduate of a bachelor's degree or the equivalent
- Relevant experience in the BPO Industry to be at least 10 years and in the QA LEADERSHIP of 3-5 years
- Thorough experience of working in a customer support environment
- Must have excellent English communications skills