Financial Services Documentation Expert

4 days ago


Makati City, National Capital Region, Philippines Umpisa Inc Full time

About the Role

We are seeking an experienced Technical Business Writer to join our team. The ideal candidate will have expertise in Core Banking Systems and be responsible for creating, updating, and maintaining technical documentation, user manuals, business requirement documents (BRDs), and process workflows related to banking systems.

The successful candidate will work closely with business analysts, developers, product managers, and other stakeholders to ensure clear and comprehensive documentation that supports both technical and non-technical audiences.

Main Responsibilities

  • Develop and maintain comprehensive technical and business documentation for core banking applications, APIs, and system processes
  • Write and edit user guides, standard operating procedures (SOPs), FAQs, and training materials tailored for different stakeholders, including business users and IT teams
  • Translate complex technical information into clear, concise, and understandable content for non-technical users
  • Work closely with business analysts, product managers, developers, and QA teams to gather and validate information
  • Ensure that all documentation aligns with industry standards, compliance regulations, and internal policies
  • Maintain version control and document updates as system enhancements and changes occur
  • Create process flow diagrams, system architecture diagrams, and data flow documentation to enhance technical clarity
  • Collaborate with training teams to develop educational materials and workshops for end-users
  • Conduct research and stay updated on the latest core banking technologies and industry best practices


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