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Sales Professional

7 days ago

Manila, National Capital Region, Philippines SolarWinds Full time
Transactional Sales Rep - Customer Retention

We're a people-first company, enriching the lives of those we serve. Join us in helping customers accelerate business transformation with simple, powerful, and secure solutions.

The ideal candidate thrives in an innovative environment, is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team, creating lasting growth for themselves and others.

Your Impact:

  • Maintain a large volume of renewals to ensure customer retention
  • High call and email volume daily, minimum 30 per day
  • Maintain accurate customer master records including licenses, software expiration dates, shipping address, updating customer contact information
  • Work with customers to resolve issues preventing them from maintaining a relationship with SolarWinds
  • Follow up on assigned customer software renewal quotes and/or generate custom quotes and present them to the customer
  • Verify pricing, licenses, and expiration dates with customers and resellers globally
  • Resolve order issues with customer service and order management
  • Manage pipeline, forecasting, and committing deals daily and weekly
  • Perform administrative support duties as requested
  • Achieve monthly quotas and cumulative target
  • Use Microsoft Office Applications effectively for internal and external engagement
  • Communicate professionally to achieve targets set