Senior Team Manager, Capital One Philippines

5 days ago


Taguig, National Capital Region, Philippines Capital One Full time
About the Job

We are seeking a highly skilled and experienced Senior Team Manager to lead our Commercial Client Operations team at Capital One Philippines. The successful candidate will be responsible for supervising a team of professionals and driving improvements in call skills and customer experience.

The Commercial Client Operations (CCO) plays a pivotal role in providing exceptional services to our Commercial Banking clients, fulfilling client requests through email or voice channels within prescribed timelines. This includes general servicing, account inquiries, and maintenance, as well as change-in signers and further account research.

Key Qualifications
  • A minimum of 18 months of experience in a call center operations environment.
  • Knowledge of call center business processes.
  • Analytical skills for decision-making and performance evaluation.
  • Communication skills for written and verbal business correspondences.
  • People management skills, including team coaching and collaboration.


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