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Workforce Management Specialist

1 week ago

Taguig, National Capital Region, Philippines Capital One Full time
Job Summary:

This role is responsible for managing the administration of Workforce Management functions, including Capacity and Footprint Execution, Schedule and Absence Management, Access Delivery and Governance, Intraday Management, and other supported tasks and processes.

The ideal candidate will have a total of 18 months of experience in a call center operations environment and strong analytical skills to analyze data impact for large queues and call center operations performance management data.

This role also requires strong communication skills, management mindset with sound judgment, and ability to self-drive and work effectively with others.