Process Improvement Leader

2 days ago


Manila, National Capital Region, Philippines UnifyCX Full time

We are looking for a seasoned Quality Director to join our team in Metro Manila, Philippines.

The Quality Director will be responsible for leading the development and implementation of quality assurance strategies to ensure service excellence and compliance with client requirements.

Main Responsibilities:
  • Develop and Implement Quality Strategy: Collaborate with operations and client stakeholders to create a comprehensive quality management framework aligned with business objectives.
  • Performance Monitoring and Improvement: Lead the quality monitoring system, including call monitoring, customer interactions, and process audits.
  • Compliance and Standards: Ensure adherence to industry best practices, regulatory requirements, and client-specific SLAs.

Requirements:

  • Bachelor's degree in Business Administration, Operations Management, or related field.
  • 10+ years of experience in Quality Assurance within the BPO industry, with at least 5 years in a leadership role.
  • Strong analytical and problem-solving skills with experience in data-driven decision-making.

Benefits:

  • A dynamic work environment with opportunities for growth and development.
  • A competitive compensation package and benefits.

About Us:

UnifyCX is a global business process outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines.

We provide personalized contact centers, business processing, and technology outsourcing solutions to clients worldwide.



  • Manila, National Capital Region, Philippines Lazada Full time

    Lazada is looking for an exceptional Technology and Process Improvement Leader to drive innovation and efficiency across our organization. This is an exciting opportunity to leverage your technical expertise and business acumen to transform our operations.About the RoleAs a key member of the management team, you will be responsible for developing and...


  • Manila, National Capital Region, Philippines Infinit-O Global, Limited Full time

    As an Accounting Process Improvement Leader at Infinit-O Global, Limited, you will be responsible for identifying and implementing process improvements to enhance the efficiency and effectiveness of the financial operations team.About the RoleIdentify areas for process improvement as it relates to the current processes including reconciliations and reporting...


  • Manila, National Capital Region, Philippines EXL Service Philippines, Inc. Full time

    Role DescriptionThe Process Improvement Director will lead the development and implementation of quality processes that meet client requirements. This includes designing new processes for QC functioning to meet client-specific requirements and ensuring seamless migrations to quality compliance.Key AccountabilitiesYou must have in-depth knowledge of the...


  • Manila, National Capital Region, Philippines Amazon Full time

    The ideal candidate will have a proven track record of success in finance and accounting, with a strong focus on collections and process improvement. As a member of our AR team, you will be responsible for developing and executing strategies to drive business growth and expansion.Job Description:We are seeking a highly motivated and experienced finance...


  • Manila, National Capital Region, Philippines Genpact Services LLC Full time

    We are seeking a highly skilled and experienced professional to join our team as a Process Developer (Quality)– Trust and Safety (Japanese). This is an excellent opportunity to work with a global leader in professional services and solutions.Job DescriptionIn this role, you will be responsible for conducting thorough audits on Quality Analysts' evaluations...


  • Manila, National Capital Region, Philippines Canon Business Process Services Philippines Inc. Full time

    Key ResponsibilitiesLead on all activities related to the development, support, and continuous improvement of Sourcing systems.Super user to develop and deploy new Sourcing tools, including Vendor Management Portal, Updated Employee Self Service, and Ticketing Module.Manage and KPI Report using Smartsheet and RPA.RequirementsMinimum of 3 to 5 years'...


  • Manila, National Capital Region, Philippines Willis Towers Watson Full time

    Role OverviewWe are looking for a highly skilled ITSM Process Improvement Professional to join our team. The ideal candidate will have experience in process improvement and design, with a strong understanding of IT service management (ITSM) processes.About the JobThe ITSM Process Improvement Professional will be responsible for identifying and implementing...

  • Program Manager

    3 days ago


    Manila, National Capital Region, Philippines YONDU INC. Full time

    Job DescriptionWe seek an experienced Program Manager – Process Improvement to drive transformational change at YONDU INC. As a visionary leader, you will be responsible for optimizing project management processes, enhancing operational efficiency, and delivering exceptional results.Main Responsibilities Develop and implement process improvements to...

  • Team Sales Leader

    5 days ago


    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    We are a dynamic company with a market share of approximately 12%. Our innovative approach has led to the development of a digital marketplace, Source2Sea. We aim to provide our customers with data transparency, automation, and convenience through our 24/7 online sourcing and logistics platform.We have over 30 locations worldwide, with a team of 1,800...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Transform Your CareerJoin us as a Senior Process Black Belt and embark on an exciting journey of transforming business processes and improving operational efficiency.In this role, you will lead and manage business process improvement projects, collaborate with cross-functional teams, and drive innovation to achieve strategic objectives.Pursue ExcellenceLead...


  • Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    About Global Process Manager Inc.We are a global company with over 30 locations worldwide, specializing in marine provisions and stores. Our digital marketplace, Source2Sea, is leading the transformation of the marine supply industry. We offer 24/7 online sourcing and logistics, providing data transparency, automation, and convenience to our customers.We...


  • Manila, National Capital Region, Philippines Filinvest Land Inc. Full time

    About the RoleFilinvest Land Inc. is seeking an experienced Process Improvement Specialist to lead our efforts in optimizing business processes and improving operational efficiency.The ideal candidate will have a strong background in process improvement, data analysis, and IT systems automation. He/She will be responsible for identifying areas for...


  • Manila, National Capital Region, Philippines ICCP Group Full time

    The ICCP Group is seeking a Process Improvement Manager to lead the development and implementation of process improvements across our organization.Main Responsibilities:Identify areas for process improvement and develop solutions to enhance efficiency and quality.Collaborate with cross-functional teams to design and implement process improvements.Analyze and...


  • Manila, National Capital Region, Philippines Vision Express Philippines Full time

    We are seeking a seasoned Process Improvement Manager to lead our efforts in optimizing business processes at Vision Express Philippines. The ideal candidate will have a proven track record of driving process improvements that result in increased productivity and quality.Key Responsibilities:Develop and implement process improvements that drive business...


  • Manila, National Capital Region, Philippines Genpact Services LLC Full time

    We are seeking a highly motivated and organized individual to fill the position of Process Improvement Professional. As a member of our team, you will be responsible for identifying areas of improvement in our business processes and implementing changes to enhance efficiency and effectiveness.In this role, you will work closely with cross-functional teams to...


  • Manila, National Capital Region, Philippines International Committee of the Red Cross Full time

    Job Overview:The ICRC is seeking a highly skilled Process Improvement Specialist to join its Manila Shared Services Centre. This role involves analyzing and improving existing processes, developing new processes, and collaborating with cross-functional teams to enhance service delivery.Key Responsibilities:Conduct process analysis and identify areas for...


  • Manila, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time

    H2 Software Consulting Services Inc. seeks a Process Improvement Expert to analyze business processes, identify inefficiencies, and recommend improvements.The ideal candidate will gather and document business requirements, develop and maintain documentation, and facilitate communication between business stakeholders and technical...


  • Manila, National Capital Region, Philippines W Group, Inc. Full time

    **About the Role:**The W Group, Inc. is seeking an experienced Business Process Officer to join our team. This individual will be responsible for driving operational excellence through process improvement initiatives.Key Duties:Develop and implement process improvements to increase efficiency and productivity.Analyze and evaluate departmental performance...


  • Manila, National Capital Region, Philippines Pioneer Your Insurance Full time

    The Ideal Candidate:Pioneer Your Insurance seeks an experienced Process Improvement Expert to drive business process excellence and support our Shared Services Organization. This role will involve working closely with Department Heads and Section Heads to develop, implement, and refine business processes that meet our organization's needs.Main...


  • Manila, National Capital Region, Philippines IQVIA SOLUTIONS OPERATIONS CENTER PHILIPPINES, INC. Full time

    Job OverviewThe Process Improvement Coordinator will play a key role in enhancing our team's efficiency by implementing process improvements and analyzing data quality.Key AccountabilitiesAnalyze data quality and identify areas for improvement.Develop and implement process improvements to enhance team efficiency.Collaborate with the team to log...