Inside Customer Experience Representative

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerService Full time $50,000 - $75,000
Job Description

The primary role of this position is to support customers by responding to their inquiries, processing orders, and following up on leads in a timely and professional manner.

This requires being detail-oriented, proactive, and comfortable working in a fast-paced environment aligned with standard business hours.

  • Respond to customer inquiries via email, phone, and live chat
  • Support customers using our e-commerce platform, assisting with web orders, product availability, pricing, order status, and delivery tracking
  • Process sales orders and enter customer data accurately in CRM and ERP systems
  • Follow up on inbound leads, quote requests (RFQs), and web inquiries to help convert interest into sales opportunities
  • Collaborate with the Inside Sales and Operations teams to ensure smooth order execution and customer satisfaction
  • Maintain accurate customer records and assist with administrative support related to sales transactions
  • Ensure all customer interactions align with our commitment to efficiency, responsiveness, and value creation
Qualifications
  • 1–3 years of experience in inside sales, customer service, or a related B2B role (experience in electronics or manufacturing is a plus)
  • Excellent communication skills in English — both verbal and written
  • Strong attention to detail, organizational skills, and ability to manage multiple tasks
  • Familiarity with CRM and ERP systems (Salesforce, Netsuite, or similar platforms) preferred
  • Tech-savvy and able to support customers using digital tools and e-commerce systems
  • Self-motivated, reliable, and able to work independently during night shift hours
  • Prior experience working remotely is an advantage
What We Offer
  • Competitive compensation with performance-based incentives
  • Long-term career growth with a global distribution leader
  • Remote work flexibility and a collaborative team environment
  • Professional development opportunities in sales, supply chain, and customer engagement
  • The opportunity to be part of a company focused on delivering value and building lasting customer relationships

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