Expert Technician for System Operations

3 days ago

Cebu City, Central Visayas, Philippines beBeeSupport Full time ₱250,000 - ₱450,000
Job Title

IT Support Specialist

About the Role

We are seeking an IT Support Specialist to join our team. The ideal candidate will be responsible for daily production work tasks and provide advanced system-level support of multi-user operating systems, hardware, and software tools.

  • Coordinates as smart hands with different portfolio and engineering workgroups.
  • Provide telephony support in performing installation and troubleshooting on telephone sets and voice mailboxes.
  • Perform hardware and software upgrades to peripheral equipment.
Responsibilities

The IT Support Specialist will be responsible for:

  • Attending to break/fix engagements as required by situation management for technology-related problems and issues received from both internal and external clients.
  • Preparing, maintaining, and submitting reports and applicable records of computer hardware and software inventory by site and system.
  • Performing site maintenance and safety checks of assigned equipment.
  • Ensuring that Security Baseline (Microsoft patches, Cortex, Crowdstrike, and Forescout) are updated.
Requirements

To be successful in this role, you will need:

  • Excellent knowledge of systems analysis for hardware and software.
  • Strong communication and problem-solving skills.
  • Ability to work independently and as part of a team.
Benefits

We offer a competitive salary and benefits package, including:

  • Health insurance.
  • Dental insurance.
  • Vision insurance.
Location

This role is based in PHL Cebu City - Cebu Exchange Tower, Salinas Drive, Cebu IT Park, Lahug.

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