IT Technical Solutions Specialist

2 weeks ago

Imus, Calabarzon, Philippines beBeeEngineer Full time ₱35,000 - ₱50,000
Job Title: IT Support Engineer

Are you a motivated and skilled individual looking for a challenging role in IT support? Do you thrive in dynamic environments and enjoy working with great people?

We are seeking an experienced IT Support Engineer to join our team. As an IT Support Engineer, you will play a crucial role in ensuring the smooth operations of our clients' IT environments.

Your primary responsibility will be to provide exceptional technical support and assistance to our diverse client base. This includes troubleshooting and resolving issues related to Microsoft Windows Server, Microsoft Cloud technologies, Microsoft Office Apps, Microsoft Windows 10/11, and networking solutions.

Key responsibilities:

  • Provide hands-on technical support to clients via phone or email, resolving end-user issues efficiently and effectively.
  • Troubleshoot and resolve problems related to server, network, and applications technologies.
  • Collaborate with Senior Network or System Engineers to enhance your skills and contribute to the team's success.

Requirements:

  • At least 4 years of hands-on experience in an IT services/consulting company, managed services provider (MSP), or corporate IT department.
  • Excellent written and verbal communication skills and a strong customer service orientation.
  • Troubleshooting experience in Windows 10/11, Microsoft 365, Azure, Azure Virtual Desktops.
  • Experience with ticketing systems such as ConnectWise, ServiceNow, or similar platforms.

Benefits:

  • Competitive compensation package.
  • Opportunity to work on a compressed work week scheme.
  • Brand new work from home equipment.
  • Comprehensive benefits package including HMO and 13th month pay.
  • 15 days of paid time off each year.
  • Training classes and certifications applicable to your professional career.

If you are a skilled IT professional looking for a challenging role, please submit your application. We look forward to hearing from you

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