Dental Sales Team Lead

2 weeks ago

Manila, National Capital Region, Philippines Creathink Solutions Full time

About Creathink Solutions:

Creathink Solutions is a leading provider of innovative sales solutions to the dental industry. We help our clients achieve their business goals through effective sales strategies and techniques.

About the Job:

We are seeking an experienced Sales Team Leader to join our team in this dynamic and fast-paced environment. The successful candidate will be responsible for leading and mentoring a team of inside sales representatives, ensuring they meet and exceed monthly/quarterly targets set by the company.

Key Responsibilities:

  • Lead, coach, and mentor a team of inside sales representatives to achieve individual and team sales targets.
  • Monitor and manage daily sales activities, including inbound and outbound calls.
  • Develop and implement effective sales strategies and processes to maximize team performance.
  • Conduct regular team meetings and training sessions to enhance sales skills and product knowledge.
  • Provide prospects with detailed information about dental implants and veneers.
  • Develop and maintain strong relationships with customers to ensure high levels of customer satisfaction.
  • Accurately enter and manage prospect and customer data in CRM software.
  • Engage in online chat with prospects, including but not limited to social media platforms.
  • Manage the follow-up process by reaching out to potential patients who have already expressed interest.
  • Send information packets to scheduled prospects prior to their visit.
  • Address caller needs in a timely fashion, answer questions, and set scheduled consultations.
  • Prepare and present regular reports on team performance and sales activities.
  • Collaborate with the marketing team to align sales strategies and campaigns.
  • Stay updated on industry trends and product knowledge.

Requirements:

  • Proven experience in a sales leadership role, preferably within a call center environment.
  • Strong sales skills with a focus on building relationships and closing sales.
  • Excellent communication and rapport-building skills.
  • Ability to motivate and inspire a sales team to achieve targets.
  • Self-motivated, driven, and initiative-taking.
  • Ability to educate consumers on products and services.
  • Engaging and friendly demeanor with excellent interpersonal skills.
  • Ability to work in a stressful environment while maintaining a pleasant demeanor.
  • Advanced English verbal and written communication skills.
  • Dental knowledge is preferred but not required.
  • Strong organizational and time management skills.
  • Proficiency with CRM software and maintaining sales records.
  • Analytical skills to assess and improve sales strategies.
  • Adaptability to changing market conditions and customer needs.
  • Commitment to providing excellent customer service.
  • Knowledge in MS Office or Google Workspace and agility in learning new internal software and systems.

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