Property Onboarding Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeCoordinator Full time ₱800,000 - ₱1,200,000

Role Overview

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This role focuses on supporting home buyers in their property journey by managing the customer agreement process and ensuring a smooth transition onto our platform.

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The Buyers Coordinator plays a crucial part in supporting Buyer's Agents and clients at the beginning of their property buying journey. This position is responsible for handling all administrative tasks related to onboarding new clients, providing them with a seamless and professional experience from the start.

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The job involves client documentation management, data entry, CRM maintenance, and communication across various channels. The successful candidate will work closely with Buyer's Agents to ensure clients are set up for success, providing them with necessary information and resources to move forward confidently in their property purchase journey.

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Key Responsibilities:

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  • Manage customer agreements, ensuring all required details are accurate and properly documented.">
  • Guide clients through the onboarding process, assisting them in agreeing to engage a buyer's agent for their home purchase.">
  • Enter and maintain client information in our system, ensuring records are up to date and compliant.">
  • Verify the completeness and accuracy of client documents, following up on missing or incorrect details.">
  • Coordinate with internal teams to facilitate a seamless onboarding experience.">
  • Provide clear communication to clients regarding next steps, key timelines, and any required actions.">
  • Respond to client inquiries and provide support on any onboarding-related questions.">
  • Identify and escalate any potential issues or delays in the onboarding process.">
  • Assist with reporting and tracking onboarding metrics to improve efficiency and client satisfaction.">
  • Maintain compliance with company policies and industry regulations related to client agreements and onboarding.">
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Required Skills and Qualifications:

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  • 2+ years of experience working in a similar role within the real estate industry or property management (non-negotiable).">
  • Strong attention to detail and organizational skills, ensuring accuracy in documentation and processes.">
  • Experience in customer onboarding, administration, or contract management is a plus.">
  • Exposure to real estate, property management, or a related field is preferred.">
  • Excellent communication skills and a customer-first mindset, with the ability to build positive relationships.">
  • Ability to manage multiple tasks efficiently, prioritize effectively, and work collaboratively in a fast-paced environment.">
  • Comfortable using digital tools, CRMs, and other technology platforms to maintain accurate records and streamline processes.">
  • A problem-solving mindset, with the ability to identify inefficiencies and contribute to process improvements.">
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Benefits:

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  • A vibrant and relaxed yet professional culture.">
  • Hybrid working arrangement designed to support work-life balance.">
  • Holistic wellbeing programs offering 24/7 support.">
  • Comprehensive health insurance coverage for you and one dependent, along with life insurance starting from Day 1.">
  • Access to 25 days of leave (20 vacation days and 5 sick days).">
  • Monthly internet subsidy to help you stay productive at home.">
  • Access to ongoing training and clear pathways for growth and promotion as part of your career journey.">
  • Access to government-mandated benefits.">
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