Customer Service Representative with Chat and Social Media Expertise

2 days ago


Baguio City, Cordillera, Philippines TECHNODREAM WEB DESIGNS INC. & DREAM WEBWORKS CREATIONS INC. Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our dynamic team at TECHNODREAM WEB DESIGNS INC. & DREAM WEBWORKS CREATIONS INC. in Baguio City, Benguet.

Key Responsibilities
  • Provide exceptional customer support through various channels, including chat and social media management.
  • Respond to customer inquiries and concerns promptly and professionally via chat, email, and social media platforms.
  • Assist customers with product information, order status, and troubleshooting.
  • Manage and engage with customers on our social media channels, including responding to comments and messages.
  • Collaborate with cross-functional teams to resolve customer issues and ensure a seamless customer experience.
  • Maintain detailed records of customer interactions and provide feedback to the team.
  • Stay up-to-date with company policies, products, and services to provide accurate information to customers.
Requirements
  • 1-2 years of experience in a customer service or call centre role, preferably with exposure to chat and social media management.
  • Excellent communication and interpersonal skills, with the ability to adapt your style to meet the needs of diverse customers.
  • Strong problem-solving and critical thinking skills to effectively address customer inquiries and concerns.
  • Proficient in using computer software, including customer relationship management (CRM) systems.
  • Familiar with popular social media platforms and best practices for customer engagement.
  • A team player with a positive attitude and a passion for delivering exceptional customer service.
What We Offer
  • Competitive salary and performance-based bonuses.
  • Opportunities for career development and growth.
  • Supportive and collaborative work environment.
  • Flexible work arrangements and work-life balance initiatives.


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