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Customer Service Representative with Chat and Social Media Expertise
4 weeks ago
We are seeking a highly skilled Customer Service Representative to join our dynamic team at TECHNODREAM WEB DESIGNS INC. & DREAM WEBWORKS CREATIONS INC. in Baguio City, Benguet.
Key Responsibilities- Provide exceptional customer support through various channels, including chat and social media management.
- Respond to customer inquiries and concerns promptly and professionally via chat, email, and social media platforms.
- Assist customers with product information, order status, and troubleshooting.
- Manage and engage with customers on our social media channels, including responding to comments and messages.
- Collaborate with cross-functional teams to resolve customer issues and ensure a seamless customer experience.
- Maintain detailed records of customer interactions and provide feedback to the team.
- Stay up-to-date with company policies, products, and services to provide accurate information to customers.
- 1-2 years of experience in a customer service or call centre role, preferably with exposure to chat and social media management.
- Excellent communication and interpersonal skills, with the ability to adapt your style to meet the needs of diverse customers.
- Strong problem-solving and critical thinking skills to effectively address customer inquiries and concerns.
- Proficient in using computer software, including customer relationship management (CRM) systems.
- Familiar with popular social media platforms and best practices for customer engagement.
- A team player with a positive attitude and a passion for delivering exceptional customer service.
- Competitive salary and performance-based bonuses.
- Opportunities for career development and growth.
- Supportive and collaborative work environment.
- Flexible work arrangements and work-life balance initiatives.
