Virtual Customer Service Representative

4 days ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time ₱2,000,000 - ₱3,000,000
Job Opportunity

We're looking for skilled customer service representatives to support inbound and outbound initiatives.

You'll handle incoming inquiries, proactively reach out to existing customers, and promote new products all while delivering exceptional service. This is a great opportunity to contribute to high-impact projects with top brands. If you're a natural problem solver who thrives on creating memorable experiences, we'd love to hear from you. Strong English skills are required.

Key Responsibilities:
  • Handle calls professionally and efficiently.
  • Resolve issues through effective problem-solving.
  • Research information to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the right team members.
  • Stay current with training, updates, and program knowledge.
Required Skills and Qualifications:
  • Must be 18 years or older.
  • High school diploma or equivalent.
  • Previous call center experience.
  • Work from home experience.
  • Strong command of the English language.
  • Typing speed of 20+ WPM.
  • High-speed internet connection.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Skilled in troubleshooting and follow-up.
  • Able to multitask and self-manage effectively.
  • Excellent interpersonal skills.

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