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Service Improvement Specialist

1 week ago

Taguig, National Capital Region, Philippines weSource Management Consultancy Firm Full time
Job Overview:
At weSource Management Consultancy Firm, we're committed to delivering exceptional results through collaborative partnerships. Our ideal candidate is a seasoned Quality, Knowledge and Training Manager who can drive business outcomes by leveraging knowledge management, process design, and operational excellence.

About the Role:
• Develop and implement a comprehensive quality assurance program to maintain high standards in service delivery.
• Establish a robust knowledge management system to store and disseminate critical information across teams.
• Create engaging training programs to upskill staff and address knowledge gaps.
• Collaborate with cross-functional teams to design and deploy innovative solutions that meet business objectives.
• Identify areas for process improvement and recommend enhancements to leadership.

Requirements:
• Minimum 5 years of experience in knowledge management, process design, or operational excellence.
• Strong leadership and collaboration skills, with the ability to inspire and motivate teams.
• Excellent written and verbal communication skills, with proficiency in MS Office applications.
• Ability to analyze complex problems, identify root causes, and develop actionable solutions.
• Experience working in a shared services environment, preferably on a global scale.
• Strong project management and prioritization skills, with the ability to manage multiple projects simultaneously.
• Willingness to continuously learn and adapt to new processes, tools, and technologies.