ITIL Service Controller

4 days ago


Taguig, National Capital Region, Philippines Fujitsu Full time

Fujitsu's Service Desk / ITIL Process Controller plays a critical role in ensuring that our customers receive exceptional service delivery. We are seeking a highly skilled Process Management Specialist to join our team and drive continuous improvement in our service management processes.

In this role, you will be responsible for analyzing incident trends and identifying areas for improvement in the incident management process. You will also contribute to the continuous improvement of our processes based on performance data and feedback.

As a key member of our service management group, you will work closely with our Service Delivery Management and Process Management teams to ensure seamless communication and collaboration. Your strong analytical and problem-solving skills will enable you to identify and address process-related issues effectively.

We offer a competitive compensation package, including a salary range of $**,**,*** - $**,**,*** per year, depending on experience. Additionally, you will receive a comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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