Field Service Specialist
1 day ago
We are RCX Recruitment Inc., a leading provider of innovative solutions for various industries. Our team is dedicated to delivering exceptional results and exceeding client expectations.
Job Description
The Field Service Specialist will be responsible for the maintenance and correction of products that have been sold. This role involves providing off-site corrective and preventive maintenance as well as other after-sales technical support solutions. As a key member of our team, you will interact with customers to provide information and procedures to address their inquiries, concerns, and requests related to our products and services.
Responsibilities:
- Respond to customer complaints in a timely and professional manner.
- Evaluate and resolve problems efficiently, ensuring high levels of customer satisfaction.
- Assist in installing equipment and analyzing findings to determine solutions to customer demands.
- Work alongside technical sales engineers to ensure seamless product delivery.
- Offer customer training for the product, promoting its effective use and increasing customer satisfaction.
- Repair, test, and maintain equipment to ensure it meets industry standards.
- Monitor performance of the product and maintain accurate records.
- Maintain product manuals and provide customers with regular reports and feedback on service requests.
- Develop and maintain relations with customers, fostering long-term partnerships.
- Report common complaints to top management to inform future product development and improvement strategies.
- Makes recommendations to maintenance technicians to optimize service delivery.
Requirements:
- Bachelor's Degree holder in Mechanical or Electrical Engineering.
- At least 2 years of experience as a Service Engineer or equivalent role.
- Computer Literate, Proficient in basic computer software applications (MS Outlook, MS Excel, MS Word).
- Fast & Self Motivated learners, able to work independently.
- Willing to travel.
- With Driver's License.
- Knowledgeable in CNC Tapping Center & Automatic Lathe Machine.
- Lives near Laguna Technopark.
- Preferrable have experience in the industrial sector (cutting tools, assembling tools, measuring tools, and others).
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