Ecommerce Account Professional

7 days ago

Biñan, Calabarzon, Philippines beBeeClient Full time $60,000 - $100,000
Key Account Manager Job Summary

This role is a critical position in our organization, focusing on account management and customer satisfaction.

Key Responsibilities:

  • Act as the primary point of contact for clients, ensuring effective communication and relationship building.
  • Manage and resolve account-related issues, working proactively to prevent escalations and ensure seamless operations.
  • Maintain account health by monitoring key performance indicators and ensuring compliance with relevant policies.
  • Coordinate with internal teams to support client needs, including logistics, inventory, and general operations.
  • Handle day-to-day account administration, ensuring all tasks are completed efficiently and accurately.
  • Provide periodic reports and insights to clients on account performance and potential improvements.
  • Identify opportunities to enhance client satisfaction and maintain long-term relationships.

Requirements:

  • 3+ years of experience in account management, customer success, or client-facing roles.
  • Strong communication skills with the ability to manage client relationships effectively.
  • Proven ability to problem-solve and handle account challenges with a proactive mindset.
  • Highly organized and detail-oriented, capable of managing multiple client accounts simultaneously.
  • Experience working in a fast-paced environment with shifting priorities.
  • Ability to work independently while collaborating with remote teams.

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