Dedicated Remote Customer Experience Agent

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomerService Full time ₱120,000 - ₱276,000
Customer Service Representative Opportunity">

This role offers a chance to work as a Customer Service Representative in a remote environment. The ideal candidate will provide exceptional customer experiences while applying the latest customer service techniques and learning account management systems.

The position is contingent on disaster relief needs, making it a temporary opportunity. However, the ability to thrive in a fast-paced environment with change and ambiguity prevalent is highly valued.

  • Key Responsibilities:
  • Assist customers with service inquiries
  • Learn common requests and solutions
  • Improve customer experience
  • Utilize service techniques and systems
  • Escalate customer dissatisfaction to proper channels

Required Skills and Qualifications:

To be considered for this role, you must possess:

  • Able to type swiftly and accurately (20+ words a minute)
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic understanding of Windows operating systems
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Aptitude for conflict resolution, problem solving, and negotiation
  • Customer service oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multi-task, stay focused, and self-manage
  • Strong team orientation and customer focus

Benefits:

MCI provides a competitive compensation package, including:

  • HMO, Medical and Dental coverage
  • Free meal during training
  • Career growth and learning opportunities
  • Allowances (Rice, Clothing, Laundry, Meal)
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Employee shuttle services
  • Company retreats and off-site events

About MCI:

MCI helps clients take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. As a leading Business Process Outsourcing (BPO) company, MCI specializes in delivering tailored solutions to meet diverse client needs.

What We Offer:

At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer various benefits and incentives to support and reward our team members.

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