Customer Service Representative Mandarin Chinese Expert

2 weeks ago


Pasay, National Capital Region, Philippines DA集团 Full time

DA集团 is seeking a skilled Customer Service Representative Mandarin Chinese Expert to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.

About the Role

We are offering a competitive salary of **₱80,000** per month, plus benefits. This role involves working 9 hours a day, with a monthly roster of 4 days off (subject to shifting schedules). We welcome applications from individuals who are fluent in Mandarin Chinese and possess strong communication and presentation skills.

Job Description

The successful candidate will be responsible for:

  • Providing excellent customer service through multiple channels, including phone, email, and chat;
  • Responding to customer inquiries and resolving issues in a timely and professional manner;
  • Collaborating with internal teams to resolve complex customer issues;
  • Maintaining accurate records of customer interactions and issues;
  • Participating in ongoing training and development to improve customer service skills and knowledge.
Requirements

To be considered for this role, you must have:

  • A high school diploma and above;
  • Fluent Mandarin Chinese language skills;
  • Strong communication and presentation skills;
  • Ability to work under pressure and manage stress effectively;
  • Good teamwork spirit and ability to collaborate with others;
  • Basic computer skills and familiarity with office software.
Working Conditions

This role requires working in a fast-paced environment with frequent interruptions. You must be able to multitask, prioritize tasks, and manage your time effectively to meet deadlines. If you are a motivated individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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