Product Support Specialist
1 day ago
Deliver exceptional customer experiences by leveraging deep product expertise and strong communication skills. This pivotal role involves troubleshooting and resolving customer issues, optimizing support processes, and contributing to a values-driven culture.
The RoleAs a Product Support Specialist, you will handle customer inquiries in digital and voice channels to provide technical and product support. You will ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively.
Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge. Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
Take ownership of ensuring customers understand key features and benefits aligned with their goals. Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT.
Responsibilities- Handle customer inquiries in digital and voice channels.
- Ask thoughtful questions to troubleshoot and resolve customer issues.
- Stay up-to-date on product changes, new features, and integrations.
- Validate workflows with peers and identify patterns in customer feedback.
- Take ownership of ensuring customers understand key features and benefits.
- Consistently adhere to SLAs and meet key performance metrics.
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Support Specialist
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Virtual Ecommerce Support Specialist
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