Mission Critical Systems Guardian

1 week ago

Manila, National Capital Region, Philippines beBeeIncidentManagement Full time
Incident Management Leadership Opportunity

Join a top-tier financial institution as an Incident Manager responsible for safeguarding mission-critical systems and ensuring seamless operations.

You will serve as the central point of contact for managing major incidents, leading high-pressure recovery efforts across cross-functional teams. Your leadership will ensure rapid restoration of services, clear communication with stakeholders, and continuous improvement of incident management processes.

Key Responsibilities:
  • Act as the primary escalation point for major/critical incidents, ensuring rapid classification and response.
  • Lead real-time recovery efforts, including war room management and coordination across technical and support teams.
  • Ensure timely and transparent communication through internal updates, executive alerts, and incident status reporting.
  • Conduct detailed post-incident reviews, prepare incident reports, and initiate problem management when applicable.
  • Identify trends and root causes to drive proactive incident reduction and process improvements.
Qualifications and Skills:
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 5–8 years of IT Service Management experience, with at least 3 years in Incident Management.
  • Solid understanding of ITIL practices, with a proven track record of handling critical incidents in enterprise environments.
  • Proficiency in incident tracking tools such as ServiceNow, Jira, or Remedy.
  • Strong communication and problem-solving skills with the ability to stay composed under pressure.
  • Effective stakeholder management, especially in time-sensitive, high-impact situations.
What We Offer:
  • Competitive compensation package
  • Generous bonus structure
  • Comprehensive medical insurance and healthcare coverage
  • The opportunity to work at a top-tier financial institution in a business-critical leadership role
  • Career growth in a forward-thinking IT organization with strong executive support

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