IT Support Specialist

2 days ago

Paranaque City, Calabarzon, Philippines beBeeHelp Full time ₱600,000 - ₱800,000
Job Overview

We are seeking a skilled IT Help Desk Technician to join our team.

This role involves providing direct user assistance via phone, email, Teams, and ticketing system. The successful candidate will be responsible for resolving Tier 1 and select Tier 2 support issues and managing user provisioning across multiple platforms.

The IT Help Desk Technician will serve as the first line of support for all internal technology issues, providing timely and professional service to users.

The ideal candidate will have a strong emphasis on service, ownership, and consistency, with excellent communication and customer service skills under pressure.

Key Responsibilities:

  • Serve as primary intake for support requests across multiple channels (Atera ticketing, Teams, phone, email).
  • Triage and resolve Tier 1 issues; escalate unresolved items after 1 hour of investigation/troubleshooting.
  • Provide provision/deprovision user accounts in Active Directory, Microsoft 365, Teams Voice, Intune, and other platforms.
  • Configure and deploy new Windows devices using Autopilot and Intune policies.
  • Support end-users on desktop/laptop issues, mobile device setup, email configuration, MFA setup (Microsoft Authenticator), and printer issues (Windows Print Server).
  • Install and configure business applications and tools.
  • Provide remote support via Splashtop.
  • Log all support interactions and resolutions with attention to detail and within SLA expectations.
  • Monitor ticket queue and ensure tickets are responded to and closed within SLA 90%+ of the time.
  • Document known issues, solutions, and update the IT knowledge base regularly.
  • Identify documentation gaps and track them for knowledge base updates.
Requirements
  • Associate degree or equivalent experience in Information Technology or related field.
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar, is preferred.
  • 2–4 years in a help desk or technical support role.
  • Prior experience with device provisioning and user account administration.
  • Demonstrated experience supporting Windows environments and Microsoft 365.
  • Familiarity with common SMB tools and IT infrastructure.
  • Strong communication and customer service skills under pressure.
  • Excellent documentation and organizational abilities.
  • Self-motivated with the ability to prioritize and take ownership.

  • Solutions Architect

    1 week ago

    Paranaque City, Calabarzon, Philippines IT Full time $90,000 - $120,000 per year

    POSITION SUMMARY The role of Solution Architect is to provide specialist architecture, design and implementation experience to support various enterprise-wide services and digital-experience projects. The role will partner with IT Business Services, Product Managers, Project Managers and other Architects to support portfolio planning and service...

  • Support Specialist

    3 days ago

    Paranaque City, Calabarzon, Philippines beBeeHealthcare Full time ₱45,000 - ₱75,000

    Administrative Support SpecialistWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team. As an integral part of our healthcare setting, you will be responsible for managing administrative tasks with precision and accuracy.Main Responsibilities:Manage and maintain patient records using electronic medical...

  • Identity Access Administrator

    1 week ago

    Paranaque City, Calabarzon, Philippines IT Full time $60,000 - $80,000 per year

    The Identity Access Administrator (IAA) is responsible for managing user accounts, groups, and roles in various business systems and applications in accordance with the Company's policies and procedures. The IAA provides technical expertise and coordination in the lifecycle of access controls that support and secure businesses and applications. This role...

  • Financial Support Specialist

    5 days ago

    Paranaque City, Calabarzon, Philippines beBeeAccountant Full time ₱2,097,000 - ₱4,270,000

    Financial Support SpecialistThe role of Financial Support Specialist involves ensuring the accuracy and completeness of financial transactions, processing payments and reconciliations, and providing timely support to team members.This position requires a detail-oriented individual with excellent organizational skills, able to work accurately in a fast-paced...

  • Customer Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time ₱500,000 - ₱800,000

    Customer Support SpecialistWe are seeking a detail-oriented professional to join our team as a customer support specialist.The ideal candidate will possess excellent communication skills and be fluent in both English and Spanish.Key Responsibilities:Diagnose and resolve customer issues via email and chatCommunicate effectively with customers and teams across...

  • Virtual Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Part time ₱180,000 - ₱250,000

    Job Title: Virtual Support SpecialistWe are seeking a highly skilled and organized Virtual Support Specialist to join our team. As a Virtual Support Specialist, you will be responsible for providing administrative support to clients and team members, including transcription, call preparation, schedule coordination, report management, and virtual file...

  • Operations Support Specialist

    1 week ago

    Paranaque City, Calabarzon, Philippines Straive Full time $40,000 - $60,000 per year

    Position Title:Operation Support SpecialistThe Operations Support Specialist supports internal team members and external partners. This role receives and responds to product information, account provisioning, system configuration and adjustment requests related to the Student Information System (SIS) and Learning Management Systems (LMS) used by the...

  • Customer Support Specialist

    3 days ago

    Paranaque City, Calabarzon, Philippines beBeeSupport Full time $55,000 - $75,000

    Job Title: Support SpecialistWe are seeking a highly skilled and motivated Support Specialist to join our team. As a Support Specialist, you will be responsible for providing exceptional customer service and technical support to end-users via phone, email, and chat.About the Role:This is a full-time position that involves working with customers to resolve...

  • Technical Support Specialist

    2 days ago

    Paranaque City, Calabarzon, Philippines beBeeCustomerService Full time ₱250,000 - ₱500,000

    Technical Support Specialist PositionWe are seeking a highly organized and dedicated professional to provide technical support services to our global client base.

  • Security Administrator

    1 week ago

    Paranaque City, Calabarzon, Philippines IT Full time $60,000 - $80,000 per year

    POSITION SUMMARY: The IT Security Administrator plays a key role in supporting Security Operations, serving as the first point of response to cyber threats and incidents. This role involves carrying out tasks aligned with the company's IT Security programs, policies, and procedures as guided by the Director of IT Security Risk & Compliance. The...