Leadership Role in Call Center Operations

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCustomer Full time $70,000 - $90,000

Job Title: Customer Service Supervisor

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This role is a challenging and rewarding opportunity to make a positive impact on the communities we serve. As a Customer Service Supervisor, you will play a leadership role in a high-volume call center where the goal is always to connect with members and enhance the customer experience.

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To be successful in this role, you will need to have strong analytical and problem-solving skills, as well as the ability to multitask and prioritize tasks effectively. You will also need to have excellent communication and interpersonal skills, as you will be working with a team of colleagues and interacting with customers on a regular basis.

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In addition to your technical skills and experience, you will need to have a strong understanding of our company's values and culture. We are committed to delivering exceptional customer service and making a positive impact on the lives of our members.

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Responsibilities:

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  • Coordinate and supervise daily/weekly/monthly activities of a team member">
  • Set priorities for the team to ensure task completion and performance goals are met">
  • Coordinate work activities with other supervisors, managers, departments, etc.">
  • Identify and resolve operational problems using defined processes, expertise and judgment">
  • Provide coaching, feedback and annual performance reviews as well as formal corrective action">

Requirements:

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  • An education level of at least high school diploma or GED or equivalent years of work experience">
  • 5+ years of experience analyzing and solving customer problems in an office, claims or customer service environment">
  • 1+ year of supervisory/leadership experience">
  • Proficiency with Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications">
  • Ability to multi-task including the ability to understand multiple products and multiple levels of benefits within each product">

Preferred Qualification:

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  • 2+ years customer service experience">

About Us:

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We are a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone – of every race, gender, sexuality, age, location and income – deserves the opportunity to live their healthiest life.

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Diversity and Inclusion:

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We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes. We celebrate diversity and believe that it creates a healthier atmosphere. We are an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

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