Virtual Call Center Representative

1 week ago

Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000
Remote Customer Service Role

Job Summary

We are seeking an enthusiastic Remote Customer Service Agent to support customer service initiatives for a diverse portfolio of well-known clients.

This is an opportunity to contribute to high-impact projects with world-class brands.

Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Excellent troubleshooting and follow-up skills
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Compensation & Benefits

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, your hard work deserves recognition and rewards. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect From Us: We offer benefits and incentives that go beyond a paycheck, including:

  • HMO Coverage plus dependents
  • Rank & File: ₱100,000 coverage; Supervisors/Managers: ₱120,000 coverage
  • Dental Coverage; in-house dental assistance worth ₱5,000
  • Free meals during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Disinfection and safety measures
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and events
  • Social and networking opportunities
Legal and Diversity

Equal opportunity and non-discrimination statement: We are an equal opportunity employer. We do not discriminate based on age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, sexual orientation, or any other characteristic protected by law. Reasonable accommodation is provided where required by law.

  • Call Center Representative

    2 weeks ago

    Pasig, National Capital Region, Philippines NEKSJOB ROCKWELL Full time $70,000 - $120,000 per year

    NEKSJOB ROCKWELL is hiring a Full time Call Center Representative role in Pasig, NCR. Apply now to be part of our team.Job summary:Flexible hours available

  • Call Center Representative

    6 days ago

    Pasig, National Capital Region, Philippines Ibex Pasig Full time ₱192,000 - ₱264,000 per year

    Ibex Pasig is hiring a Full time Call Center Representative role in Pasig, NCR. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: ₱16,000 - ₱22,000 per month

  • Virtual Call Handler

    1 week ago

    Pasig, National Capital Region, Philippines beBeeCommunication Full time $45,000 - $60,000

    Customer Service Representative Job DescriptionWe are a virtual receptionist company looking for skilled and professional Virtual Receptionists to handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry.As a Virtual Receptionist, you will represent our clients as if you were part of their in-office team....

  • hiring: call center

    1 week ago

    Pasig, National Capital Region, Philippines iCrescendo INC. Full time ₱26,000 - ₱28,000 per year

    CALL CENTER HIRING: 100% NON VOICE ACCOUNTVirtual Process (Must have PC or Laptop for Virtual Process)No Final Interview & 1 Assessment OnlySalary Offer: 26,000 up to 28,000 (With 20k Incentives Monthly)With at least 6 Months BPO Experience (Any Account)Tips provided till JOCan start ASAPApply now Secure your slot and Start ASAP

  • Supervisor, Call Center

    3 weeks ago

    Pasig, National Capital Region, Philippines Med-Metrix, LLC Full time

    Job DescriptionPosted Tuesday, June 10, 2025 at 4:00 PMPOSITION SUMMARYDedicated, supportive Operations Supervisor - Call Center who can coach and motivate call center representatives as they field calls from clients. The Ops Supervisor - Call Center will hire employees and assist in the training process, ensuring that every agent is well prepared for their...

  • Call Center Staff

    1 week ago

    Pasig, National Capital Region, Philippines Shinagawa LASIK & Aesthetics Center Corp. Full time ₱104,000 - ₱130,878 per year

    JOB QUALIFICATIONS:Candidate must possess at least Vocational Diploma/Short Course Certificate, Bachelor's Degree in any field.We also accept Senior Highschool graduates with call center experience.At least 2 years of experience for Call Center Staff.Must have good communication and negotiation skills.Willing to be assigned in Ortigas Center, Pasig City.Can...

  • BPO Call Center Hiring

    2 days ago

    Pasig, National Capital Region, Philippines iCrescendo INC. Full time ₱27,000 - ₱42,000 per year

    WE'RE HIRING | CALL CENTER AGENT (PIONEER ACCOUNT)LOCATION: BRIDGETOWNE, PASIG (START ASAP | WEEK ON WEEK START)MUST HAVE PC OR LAPTOP FOR VIRTUAL PROCESS (TIPS PROVIDED)UP TO 27K SALARY OFFER + 15K SIGN ON BONUS (HMO DAY 1)MUST HAVE AT LEAST 6 MONTHS BPO EXPERIENCESHS GRAD OR COLLEGE UNDERGRADUATE IS ACCEPTEDAPPLY NOW | SECURE YOUR SLOT (LIMITED SLOTS ONLY)

  • Spanish Bilingual Call Center Representative

    3 weeks ago

    Pasig, National Capital Region, Philippines Med-Metrix, LLC Full time

    Spanish Bilingual Call Center RepresentativeJob DescriptionPosted Thursday, May 15, 2025 at 4:00 PMJoin our dynamic team and make a meaningful impact in the healthcare industry. Enjoy competitive benefits upon hire, ongoing professional development, and the satisfaction of helping others every day. Take the next step in your career with Med-MetrixExperience...

  • Call Center Representative

    1 week ago

    Pasig, National Capital Region, Philippines Risewave Consulting, Inc. Full time $104,000 - $130,878 per year

    QualificationsHigh school diploma or equivalent requiredPrevious experience in Hospital/Facility or Physician billingEnglish-speaking proficiency is requiredExperience with GE Centricity or EPIC PB preferredAbility to work well individually and in a team environmentProficiency with MS OfficeStrong verbal communication skillsStrong organizational skillsMust...

  • Remote Call Center Representative

    1 week ago

    Pasig, National Capital Region, Philippines beBeeCustomerService Full time ₱100,000 - ₱120,000

    Job Title: Remote Customer Service AgentWe're seeking an enthusiastic professional to support a range of customer service initiatives for a diverse portfolio of well-known clients.In this role, you'll assist customers with enquiries and provide excellent service. You'll handle inbound and outbound calls professionally and efficiently, resolving customer...