Customer Advocate

2 days ago

Iloilo City, Western Visayas, Philippines beBeeExperience Full time ₱3,500,000 - ₱5,000,000
Customer Support Professional

The Opportunity:

We are seeking a skilled and empathetic individual to join our world-class support team as a Customer Support Professional. This is a critical role responsible for managing and resolving escalated customer issues, ensuring every customer feels heard and valued.

In the last 2 years, we've grown significantly and now need a driven specialist to take our customer experience to the next level.

What You'll Expect if You Join Us?

  • A dynamic and innovative work environment with highly experienced professionals.
  • Opportunities for self-improvement in a culture of top performers.
  • 100% remote work arrangement with minimal micromanagement.
  • Highly competitive compensation package and benefits.

Job Responsibilities:

As a Customer Support Professional, you will be responsible for:

  • De-escalating and resolving high-priority customer complaints and disputes via phone.
  • Thinking critically and proactively to solve complex problems.
  • Coordinating with internal stakeholders to gather information and ensure timely resolutions.
  • Documenting all customer interactions and resolutions to maintain a clear record.

Core Skills and Qualifications:

  • Exceptional verbal and written communication skills in English.
  • Emotional intelligence and empathy.
  • Critical thinking and problem-solving mindset.
  • Zendesk and telephony system proficiency.

Requirements:

  • 2+ years of experience in a similar customer support role.
  • Proven track record of de-escalating angry or frustrated customers.
  • Proficiency with Zendesk and modern telephony systems.
  • Outstanding command of the English language, both written and spoken.

Hiring Process:

Our hiring process consists of four rounds:

  • Round 1: Review and evaluation of your application.
  • Round 2: A 45-minute

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