Senior Client Relationship Manager
4 days ago
About the Role
The Senior Client Services Director is responsible for supporting our team in Commonwealth Ave., Quezon City. This role requires an individual with excellent leadership and communication skills to manage client relationships and drive business growth.
Main Responsibilities
- Manage and review contracts in relation to client requirements.
- Provide support in establishing and monitoring SOWs (Scope of Work) for clients and Afni.
- Develop and implement strategies to minimize costs and create efficiencies in existing contracts.
- Participate in future contract proposals, utilizing pre-existing customer data and relevant benchmarking information.
- Collaborate with the Corporate Accounts team to drive business growth.
- Directly oversee and monitor performance of Client Relationship Managers across various accounts.
Requirements
- Bachelor's/College Degree in any field.
- At least 5 years of experience in a similar position or field.
- Previous related account management or client services background in the call center industry required.
- Experience in managing large accounts.
- Remarkable customer service skills and an entrepreneurial spirit.
- Strong leadership and communication skills.
- Ability to resolve issues promptly.
- Excellent MS Office and A-Plus skills.
- Strong technology proficiency and excellent organizational skills.
- Ability to handle high volume and wide variety of work within negotiated contracts.
- Amenable to GRAVEYARD schedules.
- Will to work in Commonwealth Avenue, Quezon City.
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