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Operations Excellence Specialist

1 week ago

Surigao City, Caraga, Philippines Genpact Full time

As a Process Developer in Customer Care at Genpact, you'll play a critical role in delivering exceptional customer service experiences. You'll be part of a team that supports one of the world's largest financial banks, ensuring their customers receive timely and effective resolutions to their inquiries.

  • You'll be responsible for providing expert-level customer service, using CRM tools to collect and document detailed information, and supporting customers on various topics.
Key Responsibilities
  • Resolving client inquiries promptly and effectively
  • Providing account transactions details, placing investigations, or on-line navigation assistance
  • Delivering customer service for American consumer credit card customers
  • Utilizing CRM tools and collecting/documenting detailed information
  • Efficiently resolving customer inquiries using available tools and resources
Qualifications
  • Minimum age requirement
  • High school graduates accepted, college graduates preferred
  • Ability to work in a fast-paced service center
  • Multi-tasking and compliance with process
  • No challenges adhering to work schedules
  • Flexibility to work in any schedule
  • Excellent data entry skills
  • Detail-oriented
Preferred Qualifications
  • Excellent English oral and written communication skills
  • Problem-solving and decision-making skills
  • Proficient computer skills and attention to detail
  • Significant phone customer service experience
  • Negotiation and analytical skills
  • High level of integrity
  • Ability to multi-task