Unix Applications Technical Lead

1 day ago

Manila, National Capital Region, Philippines beBeeApplication Full time ₱4,000,000 - ₱6,000,000
Unix Application Support Role

This is a crucial role in ensuring the availability of critical applications used by customers. The Unix Application Support Engineer plays a vital part in managing various competencies including incident, change, problem, capacity, and performance management.

The successful candidate will have strong working relationships with technical supervisors, customer service agents, and technology teams. They will have good awareness of customers' business and in-depth knowledge of their environment and support processes.

  • Build strong partnerships with stakeholders to ensure seamless service delivery.
  • Maintain high-quality documentation for responsible areas, adhering to internal standards.
  • Be proactive in identifying potential issues and taking necessary mitigation steps to prevent service disruptions.
  • Escalate critical incidents to management's attention when required.
  • Support quality and productivity improvement projects, providing analysis and contributing to process enhancements.

This role involves collaborating with vendors and customers as needed, creating and updating technical documents for Level 1 engineers, and providing subject matter expertise to shift managers, ops leads, or service run leads.

Key Responsibilities:

- Manage multiple priorities and deadlines to ensure efficient service delivery.

- Foster a culture of collaboration and open communication within the team.

- Stay up-to-date with industry trends and best practices to drive continuous improvement.

- Develop and maintain comprehensive documentation for technical processes and procedures.

- Collaborate with cross-functional teams to resolve complex technical issues.

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