Customer Service Experience Process Lead

About the RoleWe are seeking an experienced professional to oversee and optimize our customer service operations at Best Reliable Resources. In this full-time role, you will be responsible for ensuring an exceptional experience for our valued clients.Key Responsibilities-Manage and motivate a team of customer service representatives, providing coaching,...

We are looking for a Senior Customer Experience Lead who will take charge of improving our customer service delivery.This position involves leading the development of comprehensive customer service plans, overseeing the implementation of these plans, monitoring customer feedback, and taking corrective action to address any issues.Key Responsibilities:Lead...

About This OpportunityWe are seeking a highly motivated and experienced Customer Service Team Lead to join our Contact Center team.In this role, you will be responsible for leading a team of customer service representatives, developing training programs, and implementing process improvements to drive business growth and customer satisfaction.Develop and...

Company Description:At Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with...

About the JobWe are looking for a Customer Experience Manager who can drive customer engagement and satisfaction through effective communication and partnership-building with Distributors and Direct Serviced Accounts (DSA).You will lead tactical calls with these accounts to ensure timely order confirmation, picking advice to 3PL, payments under CWO terms,...

Company DescriptionAt Sutherland, we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals, and we are looking to add a Trainer who will create and facilitate training materials with a focus on equipping the organization with...

This is a full-time position working on weekdays only, Monday to Friday from 3:30AM/4:30AM to 12:30PM/1:30PM following the New Zealand working schedule.Responsibilities:Ensure that customers are always updated on what's happening with their virtual staff in Manila (attendance, holidays, meetings, etc.)Provide standard reporting to customers (develop if...

Company Overview8x8, Inc. is a leading provider of cloud-based communication solutions, helping customer experience and IT leaders become the heartbeat of their organizations. We empower them to unlock the potential of every interaction through our integrated platform for Customer Experience.Job DescriptionThis role requires a strong understanding of...

Job Title: Team Lead - Customer ExperienceReports to: [Manager's Name]Location: [Multiple Locations]Job Type: Full-timeSalary: CompetitiveBenefits: Medical, dental, and vision insurance, 401(k) retirement planAbout the RoleWe are seeking a highly skilled and experienced Team Lead - Customer Experience to join our team. As a key member of our leadership team,...

Job OverviewWe are looking for a highly motivated and experienced professional to join our People Services team as a Lead HR Shared Services Analyst. In this role, you will be responsible for building the process and automation that tracks employee interactions and tickets to reduce friction in the Zendesk organization.Your Key Skills and...

About UsAs a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services Centre Philippines helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet...

Our company is dedicated to helping people live healthier lives and making the healthcare system work better for everyone.About the Job ResponsibilitiesWe are seeking an experienced Customer Experience Lead to join our team as a Technical Product Manager. As a key member of our product development team, you will play a critical role in defining and...

Job RequirementsTo be successful in this role, you will need to possess strong active listening and verbal communication skills to support our diverse customer base. You should also be able to use, navigate, and troubleshoot technology and operate multiple technology platforms simultaneously.Education and CertificationsFINRA Series 6 and 63 are required. 7...

Myglit is a growing organization looking for a Customer Service Supervisor to oversee a team of customer service representatives in a retail environment.Job Description:Lead and develop a team of customer service representatives.Implement strategies to improve customer satisfaction and loyalty.Identify and analyze areas for process improvement.Collaborate...

Job ResponsibilitiesWe are seeking a highly skilled professional to fill the role of Customer Service Operations Lead. In this position, you will be responsible for handling client services operations, ensuring seamless delivery of projects, and building long-term relationships with clients.You will work closely with cross-functional teams to drive business...

Role OverviewWe're looking for a Process Improvement Lead to join our team at Canon Business Services Centre Philippines.In this role, you'll be responsible for driving process improvements across our organization, focusing on quality and customer satisfaction.Key responsibilities include:Driving process improvements across the organization.Focusing on...

Operations Leadership RoleWe are seeking an experienced Operations Leadership professional to join our team at GrowthFN Sdn Bhd. In this role, you will be responsible for leading a team of customer service representatives and ensuring the delivery of exceptional customer experiences.Key ResponsibilitiesLeading a team of customer service representatives to...

At Citigroup, we are seeking a highly skilled Service Manager to lead our Customer Service team. In this role, you will be responsible for evaluating and managing performance, ensuring each team meets quality standards and productivity expectations.Key Responsibilities:Evaluate team performance and make recommendations for promotions, terminations, hiring,...

**About Us:**Selectcare Philippines Inc is a leading healthcare organization that values exceptional customer service. We are seeking a highly skilled Customer Service Supervisor to lead our team and drive business growth.**Key Responsibilities:**Team Leadership: Manage and oversee a team of customer service representatives, providing guidance and support to...

We are seeking an experienced leader to join our team as a Customer Service Team Lead. As a key member of our team, you will be responsible for leading a team of customer service advisors, ensuring that they provide exceptional service to our clients.Your key responsibilities will include guiding and developing your team members, collaborating with the...