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Customer Service Supervisor

2 weeks ago

Taguig, National Capital Region, Philippines Myglit Full time

Myglit is a growing organization looking for a Customer Service Supervisor to oversee a team of customer service representatives in a retail environment.

Job Description:
  1. Lead and develop a team of customer service representatives.
  2. Implement strategies to improve customer satisfaction and loyalty.
  3. Identify and analyze areas for process improvement.
  4. Collaborate with cross-functional teams to ensure seamless order fulfillment.

The ideal candidate will have a strong background in customer service and operations management, with a proven track record of driving results and improving processes.

Key Responsibilities:
  • Lead and develop a team of customer service representatives
  • Implement strategies to improve customer satisfaction and loyalty
  • Identify and analyze areas for process improvement
  • Collaborate with cross-functional teams to resolve customer issues

Requirements:

  • Minimum 2-5 years of experience in operations management or customer service leadership
  • Proven track record of driving process improvements and coaching employees
  • Experience managing and developing high-performing teams
  • Strong analytical and problem-solving skills