Patient Satisfaction Manager

6 days ago


Makati City, National Capital Region, Philippines Care Technologies Full time
Company Overview

Care Technologies is a leading healthcare technology company dedicated to improving patient outcomes and experiences through innovative digital solutions.

We strive to create a seamless and efficient healthcare experience for our patients, leveraging cutting-edge technology to connect them with medical services and resources when and where they need them.

As a Customer Experience Officer at Care Technologies, you will be part of a dynamic team driven by a shared vision to transform the healthcare landscape and make a meaningful impact on people's lives.

Job Description

The Customer Experience Officer drives our company's growth by leading efforts to create exceptional patient interactions, ensuring their experience is filled with care and efficiency.

Main Responsibilities:

  • Manage day-to-day operations relating to order processing and customer service, ensuring seamless communication and efficient resolution of patient concerns.
  • Collaborate with various teams to address patient requests and deliver high-quality services that meet their needs.
  • Develop and present daily, monthly, and ad hoc reports to internal and external stakeholders, providing actionable insights and recommendations for process improvements.
  • BUILD STRONG RELATIONSHIPS WITH CLIENTS AND STAKEHOLDERS, UNDERSTANDING THEIR NEEDS AND EXPECTATIONS TO DELIVER EXCEPTIONAL CUSTOMER EXPERIENCE.
  • Evaluate and design initiatives to improve patient health outcomes and customer experience, working closely with cross-functional teams to drive implementation and scalability.

Key Performance Indicators (KPIs):

  • Patient satisfaction scores.
  • Customer retention rates.
  • Report accuracy and timeliness.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.


  • Makati City, National Capital Region, Philippines Dempsy Resource Management Inc. Full time

    Key ResponsibilitiesThe Customer Care Supervisor will be responsible for managing a team of customer service representatives, developing and implementing effective strategies to improve patient satisfaction, and collaborating with cross-functional teams to drive business results. A strong background in conflict resolution, team management, and performance...


  • Makati City, National Capital Region, Philippines Kone México Full time

    Customer Satisfaction ManagerThe Customer Satisfaction Manager is responsible for driving customer satisfaction and trust by delivering projects as planned and communicating proactively. This involves leading the project team and coordinating all stakeholders to ensure correct planning, execution, quality, monitoring, and handover using KONE methodologies...


  • Makati City, National Capital Region, Philippines Jocsoncollege Full time

    About the RoleThe Patient Support Specialist is responsible for serving as the primary contact for patients at Jocson College's Central Registration desk. This individual will be expected to provide top-notch customer service, handle inquiries, and manage patient-related matters.Key Responsibilities:Deliver outstanding customer experience to patients and...


  • Quezon City, National Capital Region, Philippines Hire My Tech Full time

    As a recruitment agency, we are actively seeking an experienced Customer Services Representative/ Patient Service Representative (PSR) on behalf of one of our clients. The ideal candidate will play a crucial role in advancing our mission by aligning with our core values. Both patient and employee satisfaction are paramount to us, and we prioritize them above...


  • Quezon City, National Capital Region, Philippines Sourcefit DR Full time

    Role OverviewWe are a healthcare-focused organization, Sourcefit DR, committed to providing excellent care to our patients. We are currently seeking a skilled Verification and Authorization Specialist to support our mission.Key AccountabilitiesDevelop a comprehensive understanding of patient insurance eligibility and benefits.Utilize this knowledge to ensure...


  • Makati City, National Capital Region, Philippines Jocsoncollege Full time

    Job OverviewJocson College seeks a highly skilled and empathetic Frontline Patient Care Representative to join our team. As the initial point of contact for patients, this individual will be responsible for providing exceptional customer service, responding to inquiries, and managing patient-related matters.Main Responsibilities:Provide personalized support...


  • Quezon City, National Capital Region, Philippines Neolytix Full time

    Patient Access Services Leader:We are seeking a seasoned Professional with expertise in Patient Access Services to lead our team at Neolytix. As a key member of our organization, you will be responsible for driving business growth, enhancing client satisfaction, and fostering a culture of excellence within our delivery teams.Main Accountabilities:Leverage...


  • Makati City, National Capital Region, Philippines Cartrackme Full time

    We're Cartrackme, a trailblazing smart mobility SaaS company serving millions worldwide. Join us as a Service Delivery Manager and help shape our future.Main Responsibilities:Establish and maintain service quality benchmarks to drive sales growth and customer satisfactionFoster collaboration between departments to resolve issues efficientlyStreamline...


  • Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time

    Job SummaryThe Intake Coordinator will handle incoming calls related to new patient intake, addressing inquiries from existing patients, and communicating with various healthcare providers regarding patient information.Manage multiple tasks concurrently, demonstrating the ability to switch between different responsibilities seamlessly and prioritize tasks...


  • Makati City, National Capital Region, Philippines Care Technologies Full time

    Our VisionCare Technologies envisions a future where patients have access to seamless and efficient healthcare services, leveraging cutting-edge technology to connect them with medical expertise and resources.We believe that every individual deserves to live a healthy and fulfilling life, free from the burdens of navigating complex healthcare systems.As a...


  • Quezon City, National Capital Region, Philippines Metro North Medical Center and Hospital Full time

    Other Essential DutiesPrepares updated summary of patient's bill for the issuance of progress billing to the relative of the patients for updating and collection purposes.Receives the chart of the patient from NOD.Checks all charges of the patient.Consults the client's physician regarding the professional fee.


  • Quezon City, National Capital Region, Philippines Hubstaff blog Full time

    We are looking for a dedicated professional to join our team at Hubstaff blog, specializing in digital health solutions for wearables.Job SummaryThis role is ideal for individuals with 2-3 years of experience in virtual assistance, healthcare support, or administrative roles.The key responsibilities include:Patient Outreach – Engaging with potential...


  • Quezon City, National Capital Region, Philippines Hubstaff blog Full time

    We are seeking a Patient Enrollment Specialist with a strong healthcare background and administrative expertise to join a US-based digital health company specializing in wearables.What You'll DoPatient Outreach – Make 120-150 outbound calls daily to potential patients.Enrollment Assistance – Guide patients through the Chronic Care Program and obtain...


  • Quezon City, National Capital Region, Philippines E-Solutions IT Services Full time

    On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-timeJob DescriptionDescriptionSchedule and confirm patient appointments for radiology procedures, including MRI, X-ray, Mammogram, CT scans, and Ultrasounds.Utilize Exa RIS (Konica) to efficiently manage patient scheduling, records, and workflow.Verify insurance details, pre-authorizations, and...


  • Quezon City, National Capital Region, Philippines Metro North Medical Center and Hospital Full time

    Job DescriptionThe successful candidate will have a strong understanding of medical terminology and record-keeping principles. They will be responsible for maintaining accurate and up-to-date patient records, as well as preparing and releasing medical records to patients and healthcare professionals.Responsibilities:Maintain and organize medical records of...


  • Marikina City, National Capital Region, Philippines Home Healthlink Full time

    The Patient Care Compliance Officer is responsible for overseeing and improving the quality of patient care provided within the home care setting. The role includes conducting audits, analyzing data, implementing quality improvement initiatives, ensuring compliance with regulatory standards, and collaborating with the clinical service staff to improve...


  • Mandaluyong City, National Capital Region, Philippines Neksjob Philippines Full time

    About This OpportunityWe are looking for a dedicated and compassionate individual to join our team as a Healthcare Customer Service Representative. This is an excellent opportunity to start your career in the healthcare industry and make a real difference in people's lives.Key ResponsibilitiesDeliver exceptional customer service to patients and their...


  • Quezon City, National Capital Region, Philippines Polaris Careers Full time

    Polaris Careers Healthcare ProfessionalThis position requires an individual who can excel in a fast-paced environment, delivering exceptional patient care by addressing inquiries, processing payments, and providing detailed information about healthcare services.Main ResponsibilitiesCommunicate effectively with patients and healthcare professionals to resolve...


  • Mandaluyong City, National Capital Region, Philippines Vector Outsourcing Solutions Philippines Full time

    Join us at Vector Outsourcing Solutions Philippines as a Virtual Front Desk Representative and take on a challenging role that requires strong communication skills and attention to detail. As a key member of our team, you will provide exceptional customer service and administrative support.Key Tasks:Respond to client inquiries, schedule appointments, and...


  • Makati City, National Capital Region, Philippines Pinoybisnes Full time

    PINYOYBISNES offers a comprehensive range of solutions that help healthcare clients find unparalleled insights and better solutions for patients. As a Healthcare Business Development Professional, you will be responsible for developing and executing business strategies to drive growth and improve customer satisfaction.About Our Company:We are a leading human...