Resolution Services Coordinator

2 days ago


Cebu City, Central Visayas, Philippines OfficePartners360 Full time

The Consumer Support Analyst will be responsible for addressing and resolving email inquiries from users, with a focus on resolving issues related to cashback discrepancies, missing rewards, and general account concerns.

Responsibilities:
  • Respond promptly to email inquiries from users, delivering clear and helpful information.
  • Investigate and resolve consumer issues related to cashback, missing rewards, or discrepancies in accounts.
  • Troubleshoot problems by reviewing consumer accounts and system data to provide accurate resolutions.
  • Manage workflows related to problem investigation, solution implementation, and user education.
Requirements:
  • At least College level qualification
  • Strong analytical skills and the ability to think critically when solving consumer issues.
  • Excellent written communication skills to ensure clear and effective responses.
  • Ability to manage multiple tasks and work efficiently in a fast-paced environment.


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