Senior Digital Solutions Specialist
2 days ago
Serving as the first point of contact for customers, we provide exceptional support and troubleshooting assistance in a fast-paced environment.
- We work closely with cross-functional teams to ensure customer satisfaction and enhance our digital platform.
- Utilizing strong communication and technical troubleshooting skills, we improve customer experience by providing world-class customer support via email, chat, and video calls to a global customer base.
- Troubleshooting technical issues and delivering fast, effective solutions ensures customer success.
- A minimum of 5+ years of technical support experience in the software or technology industry.
- Exceptional English language skills, both written and verbal.
- Proficient in using support tools like Intercom and other relevant software.
- Strong technical aptitude for troubleshooting and resolving customer issues.
- Familiarity with APIs, technical integrations, data structures, and basic coding skills.
- Ability to work independently in a dynamic, remote environment.
- Passion for building trust and strong relationships with customers at all levels.
Some key responsibilities of this role include:
- Providing top-notch customer service through various channels.
- Analyzing and resolving complex technical issues.
- Collaborating with internal teams to drive customer satisfaction.
As a Technical Support Expert, you will have the opportunity to make a real impact on our customers' experiences and contribute to the growth and success of our company.
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