RevOps Leader

Revenue Operations Manager

Drive Operational Excellence in Sales and Marketing

This senior role is accountable for optimizing revenue operations across both departments, empowering teams with streamlined systems, data, and processes to drive lead generation, sales conversions, customer retention, expansion, and satisfaction.

Key Responsibilities:
- Systems & Tools Management: Own and manage the Salesforce setup and optimization for both Sales and Marketing teams.
- Marketing Technology Stack Ownership: Manage and optimize ParcelHero's entire marketing technology stack, ensuring seamless integration and optimal performance of all tools, with a primary focus on Hubspot.
- HubSpot & Salesforce Expertise: Serve as the primary administrator and expert for both Salesforce and Hubspot. Develop and implement strategies to maximize the capabilities of both platforms in alignment with our revenue goals. Ensure seamless integration between Hubspot and Salesforce.
- Marketing Automation: Design, implement, and manage automated workflows in Hubspot and Salesforce to streamline marketing processes, improve lead nurturing, and increase efficiency.
- Email Marketing Automation: Manage and optimize all email marketing automation efforts within Hubspot, including lead nurturing flows to guide prospects through the buyer's journey and post-sale customer engagement.
- Sales Process Optimization: Build, document, and maintain key sales processes (e.g., lead routing, opportunity management, forecasting). Partner with Sales leadership to continuously refine sales journey operations.
- Data Management & Analytics: Own all Sales and Marketing data, ensuring data integrity, accuracy, and compliance across systems. Develop and maintain comprehensive reporting dashboards to track key performance indicators, including leads, MQLs, SQLs, conversion rates, customer retention, expansion, and onboarding progress. Analyze data to identify trends, provide actionable insights, and inform both Sales and Marketing strategies.
- Lead Forecasting: Develop and maintain accurate lead forecasting models to predict future lead generation and revenue performance. Collaborate with Sales and Marketing leadership to align forecasting with business objectives.
- Website Management Support: Collaborate with the Website Development team to ensure optimal website performance, user experience, and lead capture capabilities.
- Process Design & Optimization: Create scalable processes that support company growth and improve team efficiency across both Sales and Marketing functions. Identify opportunities to improve workflows and automate repetitive tasks across tools.
- Serve as Primary Liaison: Act as the primary liaison between Revenue Operations, IT, and Sales/Marketing teams on tooling needs and integrations.
- Cross-Functional Collaboration: Work closely with GTM leadership (Sales, Marketing), Product, Customer Success, and Finance teams to align on strategy and enablement initiatives. Support internal training and change management on systems and processes.

Requirements:
- Highly fluent in English, both written and spoken.
- Bachelor's Degree required. Degrees in Business, Marketing, Finance, or another related field.
- 5+ years of experience in a Revenue Operations, Marketing Operations, or Sales Operations role with a focus on Salesforce administration and marketing automation.
- Salesforce Administrator certification is required. Additional Salesforce certifications are a plus.
- Deep expertise in Hubspot marketing automation platform.
- Proven track record of successfully managing and optimizing Sales and Marketing technology stacks.
- Strong understanding of B2B marketing and sales dynamics.
- Experience with A/B testing and data-driven decision-making.
- Excellent project management, stakeholder communication, and documentation skills.
- Continuous improvement mindset — always seeking ways to streamline, simplify, and scale.
- Proficiency in Google Workspace suite (Gmail, Docs, Sheets, Slides, etc.).

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