Remote Customer Experience Representative

Job Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We're seeking Enthusiastic Customer Service Representatives to support a range of inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. In this role, you'll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This is an excellent opportunity to contribute to high-impact projects with some of the world's most iconic brands. If you're a natural problem solver who thrives on creating memorable customer experiences, we'd love to hear from you. Strong proficiency in English, both written and spoken is required.

Candidates must have prior call center experience and reside within a reasonable distance from our office.

You'll also need:

• A high-speed internet connection
• An appropriate, quiet work environment
• High language proficiency in English
• Work-from-home experience

To be considered for this position, you must complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

Main Responsibilities:

• Handle inbound and outbound calls professionally and efficiently.
• Resolve customer issues on the first call through effective problem-solving.
• Research and retrieve information across systems to support customer needs.
• Accurately document interactions and process claims.
• Guide customers through options to find the best solutions.
• Follow scripts, policies, and procedures while using available resources.
• Protect customer privacy and handle sensitive information appropriately.
• Escalate complex issues to the appropriate team members.
• Stay current with training, updates, and program knowledge.
• Maintain consistent attendance and adhere to scheduling requirements.

Qualifications

Are You a Good Fit?

All positive and driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated and should possess the following:

• Must be 18 years or older
• High school diploma or equivalent
• Previous call center experience
• Work from home experience
• Strong command of the English language
• Typing speed of 20+ WPM
• High speed internet connection
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Skilled in troubleshooting and follow-up
• Able to multitask and self-manage effectively
• Excellent interpersonal skills

Compensation and Benefits

Employee Recognition and Rewards

We value your hard work and dedication, offering competitive compensation packages that grow with you over time. Our benefits and incentives ensure a healthy work-life balance and foster a supportive team environment.

Your Benefits Include:

• HMO Coverage plus dependent
• Dental Coverage
• Free meal during training
• Career growth and learning opportunities
• Allowances for rice, clothing, laundry, and meals
• Performance and loyalty bonuses
• Employee shuttle services
• Company retreats and off-site events

Physical Requirements

This role operates in a professional office environment. You will spend most of your time sitting/standing while using a computer and telephone headset. Occasionally, you may need to move around the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

• All MCI Locations

Please note that job offers are contingent upon background/security investigation results and drug screening.

Reasonable Accommodation

We provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.

Equal Opportunity Employer

We welcome diversity and believe it's a benefit to our employees, company, customers, and community. All aspects of employment at MCI are based solely on merit and qualifications. We maintain a work environment free from discrimination and treat all employees with dignity and respect.

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