Remote Technical Support Specialist

11 hours ago

Batangas, Calabarzon, Philippines beBeeSupport Full time ₱96,125 - ₱107,430

Remote Technical Support Representative Job Description

">Job Overview:">
  • ">
  • The primary goal is to provide top-notch technical support to clients via phone, chat, or email.">
  • Diagnose and troubleshoot hardware, software, and network issues in a timely and effective manner.">
  • Guide customers through step-by-step solutions and escalate complex issues when necessary.">
  • Document all customer interactions accurately in the system.">
  • Maintain up-to-date knowledge of products, services, and support procedures.">
  • Ensure customer satisfaction by providing timely and effective resolutions.">
  • Follow company protocols and security guidelines when handling sensitive information.">
  • Collaborate with internal teams to improve support processes and customer experience.">
  • Meet performance metrics including resolution time, customer satisfaction, and attendance.">
Required Skills & Qualifications:">
  • ">
  • A minimum age requirement of 18 years.">
  • A high school diploma or equivalent qualification.">
  • Previous experience working in a call center environment.">
  • Able to work from home and possess strong self-management skills.">
  • A strong command of the English language.">
  • Typing speed of at least 20 WPM.">
  • A high-speed internet connection.">
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).">
  • Familiarity with Windows operating systems.">
  • Skilled in troubleshooting and follow-up.">
  • Able to multitask effectively.">
  • Excellent interpersonal skills.">
Benefits:">
  • ">
  • A competitive compensation package based on experience.">
  • An HMO coverage for the employee and their dependents.">
  • Dental coverage.">
  • In-house dental assistance worth ₱5,000.">
  • A free meal during training.">
  • Career growth and learning opportunities.">
  • Allowances for rice, clothing, laundry, and meals.">
  • Performance and loyalty bonuses.">
  • Frequent disinfection and fogging of the workplace.">
  • Opportunities for growth and promotion.">
  • Employee shuttle services.">
  • Company retreats and off-site events.">
  • Plus, more in-office rewards, recognition gifts, and treats.">
Others:">
  • ">
  • This job operates in a professional office environment.">
  • The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and headset.">
  • May occasionally move about the office to accomplish tasks and may exert up to 40 pounds.">
  • We are an equal opportunity employer and welcome applications from qualified candidates.">
  • Please contact HR for requests related to reasonable accommodation.">
Compensation & Benefits Package:">

We offer a comprehensive compensation and benefits package that includes a competitive salary, a range of health and wellness benefits, and opportunities for career growth and development. Our benefits package is designed to support the well-being of our employees and their families, and we are committed to providing a positive and supportive work environment.

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