Remote Technical Support Specialist

12 hours ago

Batangas, Calabarzon, Philippines beBeeTechnical Full time ₱100,000 - ₱120,000
About the Role

As a Technical Support Specialist, you will be responsible for providing exceptional technical assistance and troubleshooting support to our clients.

In this role, you will respond to technical inquiries, resolve issues related to hardware, software, and connectivity, and guide users through solutions with patience and professionalism.

Strong proficiency in English, both written and spoken, is required. You must have prior call center experience and reside within 80km of our office.

You will also need:

  • A high-speed internet connection
  • An appropriate, quiet work environment
  • High language proficiency in English
  • Work-from-home experience

To excel in this position, you should possess excellent communication and problem-solving skills, as well as a strong ability to multitask and self-manage effectively.

Responsibilities

Key Responsibilities:

  • Respond to inbound technical support requests via phone, chat, or email
  • Diagnose and troubleshoot hardware, software, and network issues
  • Guide customers through step-by-step solutions and escalate complex issues when necessary
  • Document all customer interactions accurately in the system
  • Maintain up-to-date knowledge of products, services, and support procedures
  • Ensure customer satisfaction by providing timely and effective resolutions
Qualifications

Requirements:

  • 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work from home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Benefits

We Offer:

  • HMO Coverage plus a dependent
  • Dental Coverage
  • Free meal during training
  • Career growth and learning
  • Allowances for rice, clothing, laundry and meals
  • Performance and loyalty bonuses
  • Frequent disinfection, fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
About Us

We are committed to creating a diverse and inclusive work environment where every employee feels valued and supported. We believe that diversity is a strength and we strive to create an atmosphere that promotes respect, empathy, and understanding.

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