Process Optimization Lead

4 days ago


Manila, National Capital Region, Philippines TDCX Philippines Full time

Why Choose TDCX?

TDCX Philippines is a dynamic and innovative BPO company that provides a fulfilling career for those who aspire to achieve more. We empower our employees to unleash their full potential and make a difference in their lives and in the lives of our customers.

Job Summary

This role requires a seasoned professional with experience in operational excellence, process optimization, and strategic performance management. You will lead a team of Analysts, Database, and Business managers, providing guidance and mentorship to ensure the success of the organization.

Responsibilities:

  • Provide subject matter expertise for proper statistical experimental test design and measurement for omnichannel tests
  • Project manage large scale projects ensuring clear communication and superior execution of plans
  • Lead a team of Analysts, Database, and Business managers and provide leadership to attract, develop, coach, motivate, and retain talent within a matrixed organization
  • Develop and implement strategies to enhance operational efficiency and quality

Requirements

To succeed in this role, you must have at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field. With 3 - 5 years of working experience in the related field, you should have experience in conceptualizing, designing, developing, testing, implementing, and supporting agile data analytics platforms. Analyzing different types of data to support business needs and presenting results in concise visualization formats is crucial.



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