Community Security Advocate

1 day ago


Iloilo City, Western Visayas, Philippines beBeeCybersecurity Full time $60,000 - $75,000
Customer Support Specialist

This role requires someone who is passionate about Cybersecurity and interested in the future of online Support and self-service through platforms.

Sophos provides innovative, native AI-optimized services that redefine the cybersecurity industry.

Key Responsibilities
  • Act as an ambassador to build and develop a community.
  • Provide excellent support by resolving customer queries on online platforms.
  • Monitor and expedite issue escalation for online users.
  • Amply urgent product advisories and latest version releases.
  • Collaborate with internal teams to resolve complex issues.
Requirements
  • Effective communication skills.
  • Exceptional interpersonal skills.
  • Strong technical knowledge of IT security concepts.
  • Excellent problem-solving skills.

This role involves working independently and being passionate about cybersecurity.



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