Travel Operations Leadership Professional

16 hours ago

Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱800,000 - ₱1,200,000
Job Description:

We are seeking an experienced professional to lead and support front office operations for a corporate travel account, focusing on chat and voice-based customer interactions. This role involves guiding the team with travel expertise, ensuring process accuracy, and supporting service quality.

  • Assist Operations in supporting agents in production, training, process updates, and quality improvements.
  • Support front-line agents on complex travel queries via chat and voice.
  • Provide effective coaching and constructive feedback to subordinates.
  • Ensure adherence to corporate travel policies and procedures.
  • Act as a point of contact for escalations related to travel bookings.
  • Lead teams in achieving metric goals, completing monthly deliverables, and tasks.
Required Skills and Qualifications:
  • Proven track record managing customer service operations in a BPO, travel agency, or GDS environment.
  • Prior experience working with or for a Global Travel Management Company.
  • Strong understanding of corporate travel nuances, including policy enforcement, negotiated fares, travel risk management, and traveler experience.
  • Proficiency in at least two GDS platforms – Sabre and Amadeus are mandatory; NDC knowledge preferred.
Benefits:

Opportunity to work onsite at our Bridgetowne location and on rotational shifts.

Others:
  • Associate-level position with full-time employment type.
  • Customer Service, Management, and Administrative job function.
  • Business Consulting and Services industry.

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