Elevate the Customer Experience as a Senior Representative

2 weeks ago

Imus, Calabarzon, Philippines beBeeCustomerExperience Full time ₱1,200,000 - ₱1,500,000
Senior Customer Experience Role

We are seeking a Senior Customer Experience Representative to join our team. This role is responsible for delivering exceptional service to our customers through email and chat support.

The ideal candidate will have strong communication skills, a proactive mindset, and a passion for creating seamless customer experiences.

  • Manage customer emails and chats in a personalized and professional manner.
  • Take ownership of high-impact or sensitive customer escalations, ensuring timely resolution and conducting root cause analysis.
  • Identify recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.

Our company is a direct-to-consumer fashion brand dedicated to tall men and women. We offer stylish, high-quality apparel designed to fit without compromise. Our global community of underserved shoppers relies on us to deliver exceptional customer experiences.

Key Responsibilities:

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