Supply Chain Logistics Coordinator

3 days ago

Ayala Alabang, National Capital Region, Philippines beBeeLogistics Full time $40,000 - $50,000

About the role:

We are seeking a highly organized and proactive supply chain operations professional to streamline and optimize daily processes. The successful candidate will play a key role in inventory management, stock control, logistics, order fulfillment, retailer compliance, and process improvement.

The ideal candidate will work across multiple platforms like Amazon, eBay, Shopify, and TikTok Shop, ensuring everything runs smoothly, stock is managed effectively, and customers receive their orders on time.

This role requires strong attention to detail, problem-solving skills, and the ability to multitask in a fast-paced environment. Key Performance Indicators (KPIs) and weekly performance tracking will be implemented to ensure continued improvement and success.

Key Responsibilities:
  • Oversee and track all e-commerce orders from placement to delivery, ensuring timely fulfillment.
  • Liaise with third-party logistics partners, couriers, and suppliers to resolve delivery issues efficiently.
  • Implement and refine tracking systems to improve delivery times and order accuracy.
  • Proactively identify and resolve any bottlenecks in order fulfillment.
  • Manage stock levels across Amazon UK, Amazon USA, eBay, Shopify, and TikTok Shop in real-time.
  • Prevent overselling or stockouts by ensuring 95%+ accuracy in stock updates.
  • Organize stock transfers between warehouses and fulfillment centers for optimal efficiency.
  • Conduct regular inventory audits to reduce discrepancies and minimize errors.
Retail Order Management & Compliance:
  • Oversee the end-to-end process of fulfilling retail orders – from order placement to final delivery.
  • Manage production and delivery timelines to meet all retailer deadlines.
  • Ensure compliance with retailer requirements for packaging, labeling, and documentation.
  • Be the primary point of contact for retailers, keeping them updated on operational matters.
  • Track and manage contracts, agreements, and compliance documentation for retail partners.
Website Updates & Product Listings Management:
  • Trigger website updates whenever stock changes, ensuring real-time accuracy.
  • Work with the marketing team to update product descriptions, pricing, and stock availability.
  • Coordinate promotions and discounts based on stock levels to maximize sales and avoid over-discounting.
  • Ensure product pages reflect current stock levels and shipping times.
Customer Service & Issue Resolution:
  • Be the go-to person for escalated customer service issues, ensuring quick and efficient resolutions.
  • Track common customer complaints and develop strategies to reduce negative feedback.
  • Collaborate with internal teams to incorporate customer feedback into business improvements.
  • Maintain and improve response times & resolution rates to enhance customer satisfaction.
  • Optimize Systems & Processes: Identify inefficiencies and implement automation & process improvements to increase efficiency.
  • Work with internal teams to streamline workflows and integrate new tools.
  • Document Standard Operating Procedures (SOPs) to ensure consistency and accountability.
Reporting & Performance Analysis:
  • Provide weekly reports on operational performance, including order accuracy, fulfillment speed, stock levels, and customer issues.
  • Track KPIs and use data to propose improvements and optimizations.
  • Ensure compliance with industry best practices in logistics and inventory.

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